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Customer Support >>
Dispute Policy
Click here
For Credit Card Authorization Form
You must read and print out next the next page
IMPORTANT!
Please read Phatservers.net's DISPUTE POLICY:
Most
people are honest and so this may not apply to you:
*Please note that trying to deny a valid
charge through your bank or credit card company is fraudulent
and is illegal. When we receive
such disputes, this is our standard DISPUTE
POLICY:
-
IF
YOU TRY TO DISPUTE or DENY a valid charge, your credit card
or checking account along with your name and address will
immediately be added to a negative database. The negative
database is shared by thousands of merchants on the internet,
both large and small, and you will not be able to purchase
goods or services from said merchants in the future.
-
IF
YOU TRY TO DISPUTE or DENY a valid charge, you will be sent
an invoice for the disputed amount by regular postal mail.
Copies will also be sent to your bank and credit card company.
The invoice will include the following information:
-
The
name of the websites hosted with us
- Your
IP address when you signed up
- The
day and time of your signup
- Original
charge amount plus a $25 fee for dispute processing .
- If
the first invoice is not paid within 30 days, your file
will be forwarded to one of the 17 collection agencies that
we work with around the world.
To
avoid any of the above, we encourage you to contact us first
for any problems with your service purchase.
If
you have any concerns about your service
we encourage you to contact one of our customer service reps
either by phone at 1-877-855-3189 ,
Monday-Friday, 9am to 5pm PST, or through email at support@phatservers.net
Click
here For Credit Card Authorization Form
You must read and print out next the next page
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